Return and Warranty

Items purchased from efactoryonline.com (“e-Factory”) may not be covered by the manufacturer’s warranty because e-Factory is not an “authorized” dealer of the merchandise. However, the item is covered by e-Factory’s Warranty, the terms of which are set forth below.

1. Return Policy
1.1 Definitions of Product Conditions
 
USED Surplus—The product has been used previously and has undergone testing and repair to ensure functionality. Surplus may not include manual(s) or other accessories normally supplied when buying. Products in this category may be part of an older series, style, weathered, or discolored.
 
1.2 Non-Warranty Returns
 
If Customer is dissatisfied with any product purchased from e-Factory , Customer may return the product within thirty (30) calendar days of the invoice date. A 30% restocking fee will apply to all non-warranty returns. e-Factory does not accept returns of product based on the date manufactured or the cosmetic condition of product or packaging. All product will be issued only upon receipt and testing.
 
Non-warranty returns will only be accepted within thirty (30) calendar days of the invoice date. If the customer needs to make a non-warranty return claim please contact e-Factory at [email protected] or call +886(7)537-9698.
 
All items must be returned in purchased condition and accompanied by an sales number.
 
2. Surplus Warranty Return Policy
Surplus items purchased from e-Factory may not be covered by the manufacturer’s warranty because e-Factory is not an “authorized” dealer of the surplus merchandise. However, the item is covered by e-Factory’s Warranty, the terms of which are set forth below.

2.1 e-Factory warrants that the good(s) sold pursuant to a particular order (“Goods”) shall be free from defects in materials and workmanship for a period of longest one (1) years from the date the customer is invoiced for the Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions.

2.2 All warranties issued are provided by e-Factory, not the manufacturer. All warranties issued herein are non-transferable without e-Factory’s prior written consent.

2.3 If, during the Warranty Period, a customer wishes to make a claim under Section 2.1 (“Warranty Claim”), the customer shall provide notice using the following methods:
(a) Email: [email protected];
(b) Phone: (07)5379698 (domestic) or +886 (7) 5379698 (international);

2.4 Upon receipt of a Warranty Claim, e-Factory will issue a Sales Number (“SAN”). e-Factory will not accept any Warranty Claim without a valid SAN.

2.5 Freight and rush fees for Goods returned under Warranty Claims shall remain the responsibility of the customer.

2.6 e-Factory’s obligation shall be limited to the repair or replacement, in e-Factory’s sole discretion, of any such Good (or part/component thereof as e-Factory determines) free of charge to the customer. If e-Factory determines that the Good cannot be repaired or replaced, e-Factory shall credit the customer’s account in an amount equal to the sum the customer paid for it.

2.7 Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include e-Factory’s SAN number.

2.8 This warranty is given in lieu of any other warranties, either express or implied, including that e-Factory disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall e-Factory be liable for any damages except actual damages up to, but not exceeding, the amount customer paid to e-Factory for the particular Good. Further, e-Factory shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.

(a) While many Allen-Bradley (A-B) PLC products will have firmware already installed, e-Factory makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. e-Factory also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. e-Factory also makes no representations as to your right to install any such firmware on the product. e-Factory will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

3. Repaired Products:
Items repaired by e-Factory may not be covered by the manufacturer’s repair warranty because e-Factory is not an affiliated service center with any manufacturer. However, the item is covered by e-Factory’s Warranty, the terms of which are set forth below.

3.1 e-Factory warrants that the components repaired pursuant to a particular repair order (“Repaired Goods”) shall be free from defects in materials and workmanship for a period of longest six (6) months from the date the customer is invoiced for the Repaired Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Repaired Goods stored, installed, handled, operated, or otherwise used under normal conditions.

3.2 All warranties issued are provided by e-Factory, not the manufacturer. All warranties issued herein are non-transferable without e-Factory’s prior written consent.

3.3 If during the Warranty Period, a customer wishes to make a claim under Section 3.1 (“Warranty Claim”), the customer shall provide notice using the following methods:
(a) Email: [email protected];
(b) Phone: (07)5379698 (domestic) or +886 (7) 5379698 (international);

3.4 Upon receipt of a Warranty Claim, e-Factory will issue a Sales Number (“SAN”). e-Factory will not accept any Warranty Claim without a valid SAN.

3.5 Freight and rush fees for goods returned under Warranty Claims shall remain the responsibility of the customer.

3.6 e-Factory’s obligation shall be limited to the repair or replacement, in e-Factory’s sole discretion, of any such Repaired Good (or part/component thereof as e-Factory determines) free of charge to our customer. If e-Factory determines that the Repaired Good cannot be repaired or replaced, e-Factory shall credit the customer’s account in an amount equal to the sum paid for the Services.

3.7 Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include e-Factory’s SAN number.

3.8 This warranty is given in lieu of any other warranties, either express or implied, including that e-Factory disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall e-Factory be liable for any damages except actual damages up to, but not exceeding, the amount paid to e-Factory for the Repaired Good. Further, e-Factory shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.

(a) While many Allen-Bradley (A-B) PLC products will have firmware already installed, e-Factory makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. e-Factory also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. e-Factory also makes no representations as to your right to install any such firmware on the product. e-Factory will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

4. Other Terms:
4.1 All sales and services are presumed to have taken place in Taiwan and those above-described warranties provided by e-Factory. shall be construed under Taiwan law, without regard to conflict of law provisions. Venue for any dispute arising hereunder shall be in that District Court nearest to the main office of e-Factory. The parties hereby agree to personal jurisdiction over them in such Courts.

4.2 Customer warrants that it is and shall remain in full compliance with any applicable Taiwan, country and/or local regulations controlling the sale and delivery of goods for export and is and shall remain solely responsible therefore. The terms set forth herein constitute the entire agreement regarding this transaction, except for product and/or service description and pricing, and subject only to our credit agreement (if any) with Customer, our invoice and our separate order confirmation.

4.3 In the event any part of these terms is deemed unenforceable by a court having jurisdiction thereover, such unenforceable term(s) shall be modified to make them as enforceable as possible, and the rest of these terms shall not be affected. Any contrary terms offered by the Customer are not a part of this transaction. Customer shall defend, indemnify and hold e-Factory. and its agents harmless from any breach by it of these terms or any misuse or abuse by it of any item sold and/or serviced hereby.

4.4 The goods sold hereunder shall be at the risk of the Customer upon delivery by e-Factory to the carrier F.O.B. shipping point. Title to the goods sold hereunder shall remain in Seller until payment in full by Buyer.

4.5 e-Factory shall not be responsible for delays caused by manufacturing plants, transportation, strikes, fires, floods, storms, war, insurrections, riot, any governmental regulation, order, act or instruction, or any other circumstances beyond its control, and Customer hereby waives any claims relating to same.

4.6 Should any part of this transaction contravene Taiwan, P.R.C., Vietnam, E.U., U.S., U.K. or CA Export laws, this transaction shall be immediately void and unenforceable.

4.7 No amendment to, rescission, termination, cancellation or discharge of this Agreement is effective unless it is in writing and signed by each party to this Agreement. Neither party may assign any of its rights under this Agreement without the prior written consent of the other party. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated, and does not operate as a waiver on any future occasion. Any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties does not constitute a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement.